As a company gains in maturity growth, operation within each pillar’s subcategories becomes increasingly advanced. The model’s Maturity Levels signify significant movement forward in maturity growth.
On this initial level of organizational maturity, the organization has very little structure and lacks long-term planning and sustainability. It is dogged by ill-defined processes, lack of best practices, and poor communication among branches, sectors, departments and individuals, as well as ill-defined, ineffective or unimplemented decision-making processes and strategy.
This level is marked by some improvement in business and management structure and processes. However, the organization is still plagued by inconsistent, irregular planning, lack of strategic management practices, and lack of balanced, cohesive structure. Though basic financial management practices are in place, they do not support organizational development.
On this level, management and executives have raised the standards of structure and accountability. Actions include introduction of performance measurements, definitive company strategy, alignment of employee and departmental goals with strategy, well-defined employee and management processes, introduction of a skills and knowledge database, and improved standards in products and services
Improved financial management practices enable growth, but do not provide protection during times of market fluctuation and turbulence.
The company is driven by its strategy, which is fully implemented through company-wide standards, processes and innovations. A customer-centric standard is upheld. Value to customers and sensitivity and awareness of customer needs and pain-points are strong and show consistent improvement.
All departments define and implement basic people management practices. Staff development and increasing employee motivation are considered critical. Employee satisfaction is measured regularly, and improvements are implemented.
All pillars, units, sectors and departments and are aligned to overall strategy and objectives, and with one another, in their processes, communication and implementation of strategy, with no tolerance for a silo mentality.
This level signifies a mature, agile company with a flexible structure and approaches. This organization constantly studies the customer/market’s needs, while partnering with the customer to fulfill those needs. It is always ready to respond to a constantly changing market and customer requirements.
Performance is continuously evaluated in terms of strategic goal achievement. The effectiveness of strategic planning and management processes are also continuously evaluated, with improvements adopted whenever needed.
Every pillar of the organization employs leading edge best practices, and remains in balance and alignment with every other pillar, thereby optimizing performance on all levels.
Agile growth translates to a strong organizational culture with a high risk-tolerance, low-to-moderate aggressiveness, and a focus on means as well as outcomes. Vision, values and overall strategy are well-defined and effectively communicated to every level, inspiring highly motivated and engaged employees.
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